Someone at work has requested a way to access our SugarCRM system from their Outlook 2007 / PDA client, so that the meetings can be synchronized properly.  A bit of research led me to the Sugar iCal patch on SugarForge, and the Internet Calendars option in Outlook 2007.  Unfortunately, the first set of instructions I found said to use the Files > Data Files Management option to access the Internet Calendars.  This method didn’t work very well (actually, it didn’t work at all), as Outlook would never synchronize the iCal file (it always said pending), and would promptly lose the setting when I closed Outlook.

It turns out the proper way to do it, when using Exchange integration, is to access Tools > Accounts, and add the calendar subscription there.  The Send/Receive option in Outlook then works flawlessly, pulling down all the changes in the SugarCRM source every time Send/Receive is run.