The KM5D has been acting up a bit in the past few months - after idling (sleeping) for more than a day or so, the chances that the shutter won’t fire properly upon waking are quite good. This means I end up with a totally black photo, or at least a very dark photo (almost as if the shutter is firing at the fastest it can fire). The UK KM repair centre happens to be just down the road from me, so I just contacted them about it.
Problem number 1: Proof of purchase, such as receipt or credit card statement is required. I bought this on a credit card line that no longer exists, and thus old statements (it was all online) are unobtainable.
Problem number 2: It takes 4 weeks for service, as the camera goes to Germany! I’m going to a cricket match and RIAT 2006 in 2 weeks time, so sending the camera off now isn’t an option.
I do have a full warranty on the camera though, with a claims number etc, so I’ll probably ring that instead and quote the policy number at them. That should solve the issue of needing a proof of purchase, but doesn’t solve the time frame issue. I guess I’ll send the camera after the cricket.
